Life’s journey is unpredictable, and challenges are inevitable. They can feel daunting, overwhelming, and deeply personal, but they do not define us. What does define us is how we confront them. Hospitality’s most respected leaders remind us that challenges are not roadblocks but catalysts, moments that build character, sharpen judgment, and strengthen resilience. Their insights from It’s Personal Stories reveal powerful approaches to facing adversity with clarity, courage, and purpose.

1. Cultivate a Growth Mindset

For Jennifer Fugolo,Vice President, Industry & Stakeholder Engagement at AHLA Foundation, challenges hold transformative power. “What you learn from obstacles or challenges often has a more profound impact than lessons learned from successes,” she says. Viewing difficulties as opportunities to grow, rather than signs of failure, helps leaders develop adaptability, confidence, and emotional intelligence.

2. Diagnose Accurately, Then Act with Speed

Mark Hoplamazian, CEO of Hyatt Hotels Corporation, approaches challenges with urgency and precision. “Speed and going straight at problems is always my inclination.” But he cautions against rushing blindly. “It’s really important to properly diagnose what the issue is quickly and accurately before you take action.” Effective leaders act swiftly, but only after clearly understanding the true problem.

3. Stay Calm and Be Ready to Pivot

Michael Evans, President of Marcus Hotels & Resorts, underscores the importance of composure. “We need to pinpoint the root causes of our challenges, devise a plan, and be prepared to pivot if needed.” Remaining calm allows leaders to think clearly, adapt strategy, and mobilize teams without panic or paralysis.

4. Build Collaborative Teams with the Right Mindset

For Elie Maalouf, CEO of IHG Hotels & Resorts, teamwork is essential when navigating difficulty. Leaders must break down complex problems into manageable pieces and resist the urge to fix everything alone. “Surround yourself with people who have that mindset of finding the issues, breaking them down into their core problems, coming up with solutions, and having a mindset of: We can make this better!”

5. Seek Support from Trusted Networks

Challenges can feel isolating, but Jin Lee, CEO of Acrophyte Hospitality Trust, emphasizes the importance of leaning on others. “Take time to step away, reflect, and discuss potential solutions with your network,” he says. Trusted colleagues, mentors, and friends offer clarity, perspective, and emotional support during difficult moments.

6. Be Steady, Relentless, and Balanced

Chip Rogers, former President & CEO of AHLA, draws inspiration from his experience as a competitive runner. “Victory often comes from being steady and relentless in pursuing your goals.” Persistence paired with self-care creates sustainable resilience. Leaders cannot face challenges effectively without tending to their physical and emotional well-being.

Challenges as Catalysts for Growth

Challenges hold invaluable lessons when we meet them with openness, courage, and collaboration. By cultivating a growth mindset, acting with clarity, leaning on support networks, and maintaining balance, we strengthen our resilience and prepare ourselves for the obstacles ahead. Every setback contains insight. Every hardship builds endurance. And every challenge, when approached with intention, becomes a stepping-stone toward becoming a wiser, steadier, and more impactful leader.