Leading with Curiosity, Integrity, and Thoughtful Risk

Jay Shah reflects on a career shaped by curiosity, rigorous preparation, and a commitment to thoughtful decision making. He describes early roles that taught him to solve problems, embrace uncertainty, and view each challenge as a chance to learn. Returning to hospitality after practicing law, he brought new confidence, a broader perspective, and a deep appreciation for the impact of doing the work before taking action.

He emphasizes the importance of balancing management and leadership, slowing down to understand long‑term implications, and preparing thoroughly before taking risks. Jay also highlights building genuine relationships across the industry, navigating self‑doubt through preparation and conscience, and staying grounded in service to the people and communities a leader supports.

Notable Quotes/Highlights

• On early career challenges:  “Everything’s just an opportunity.”
• “You got to do a lot of work before you take a risk.”
• “When you do the work… all you can be is wrong.”
• “Sometimes things that are real big… you assign an urgency to them.”
• On growing industry relationships:  “All you need to do is plug in and be a contributing member of it.”

Closing Reflection

Jay’s insights remind us that meaningful progress comes from curiosity, preparation, and thoughtful risk‑taking. By cultivating authentic relationships, embracing uncertainty, and grounding decisions in integrity, we can create careers that grow with purpose and impact.