Leadership Shaped by Service, Community, and Authentic Relationships

Chirag Shah describes an unconventional journey into hospitality shaped by civic-minded parents, early political experiences, and a deep commitment to service. Growing up in Wisconsin with immigrant parents who encouraged awareness and engagement, he recalls discovering politics as a child while helping with a neighbor’s alderman campaign. That early exposure led him to study political science, pursue law school, work on political campaigns, and serve on Capitol Hill. It was there that he first encountered the hotel industry through hoteliers connected to his office, relationships that eventually brought him to AAHOA and later to AHLA.

He explains that forming genuine relationships has been essential to his success, preferring meaningful connections over transactional interactions. He emphasizes spending real time with people, engaging when he doesn’t need anything, and following up with handwritten notes. He also discusses the impact of volunteer leadership, especially through the Badger Boys State program, which taught him about motivation, mentorship, and the value of lived experience. Moments of public speaking, debate preparation, and guidance from mentors strengthened his confidence and reinforced the importance of preparation in leadership.

Notable Quotes/Highlights

• “Ambition is a great thing.”
• “The handwritten note is an art form.”
• “Every great leader has to sacrifice somewhere.”
• “Confidence comes from preparation.”
• “You can learn so much by just listening.”

Closing Reflection

Chirag’s journey highlights the power of authenticity, preparation, and embracing one’s lived experiences. He reminds us that strong relationships grow from genuine curiosity and service to others. His reflections show that confidence develops through effort, humility, and embracing opportunities even when they feel uncertain. By staying grounded in purpose, engaging meaningfully, and valuing community, leaders can inspire trust and create lasting impact.