Authenticity, Resilience, and Lifting Others Through Experience

Monique Lee’s interview highlights a career shaped by early lessons in customer care, persistence, and the belief that small choices create lasting impact. She describes starting work at 15 and learning how simple acts can affect someone’s day. Lee emphasizes a personal mantra she shares with her children, that every decision, whether big or small, carries a ripple effect. Her reflections include navigating career advancement, building confidence through mentorship, and embracing new roles even when uncertainty is present. She discusses culture as something leaders must demonstrate daily, noting that an open door requires intentional action and genuine care. Throughout the interview, she stresses trust, authentic connection, and being present for her team. Lee also highlights the importance of supportive leaders who helped her see her own potential, reinforcing that confidence often begins when someone else believes in you.

Notable Quotes/Highlights

• whether it's big or small, it has a ripple effect on your life.”
• “every day we mentor everyone.”
• “you have to truly open the door.”
• “my feelings are very genuine for every person.”
• “having that confidence from somebody else just lit a fire.”

Closing Reflection

Lee’s interview demonstrates that leadership grows from lived experience, showing up with authenticity, earning trust, and valuing the people who help shape each step forward.