Grit, Integrity, and Leadership Built Through Intentional Courage

Traci Mercer’s journey, from hotel revenue management to SVP and Head of Accommodations at Priceline, reveals a leader shaped by grit, tenacity, and intentional courage. She shares that her career was never guided by a secret formula but built on four foundations: hard work, tenacity, grit, and a little bit of luck, all anchored in unwavering integrity. Traci describes how key mentors shaped her confidence, including leaders who encouraged her to use her voice and believe in her potential. She recounts pivotal international moves, such as relocating to Asia, where cultural humility, deep listening, and business clarity became essential leadership tools.

Her reflections on change highlight an innate comfort with ambiguity, strengthened during industry-defining moments like 9/11 and rapid digital disruption. Traci speaks openly about redefining work–life balance, choosing purpose, focusing on what matters most, and building a “third place” through animal rescue, which provides grounding and identity beyond work.

She emphasizes clarity, storytelling, and preparation as keys to impactful communication, encouraging leaders to focus on what helps their audience, not themselves, and to bring passion to every room they enter.

Notable Quotes/Highlights

• "Hard work, tenacity, grit, and a bit of luck, anchored in integrity."
• "It is your attitude, not your aptitude, that takes you to your altitude in life."
• "Life isn’t about finding yourself; it’s about creating yourself."
• "Be careful what you say yes to, yes has a cost."
• "You have a seat at the table. Use your voice."

Closing Reflection

Traci Mercer’s story reminds us that success is created, not discovered, through courage, clarity, and an unshakeable belief in what’s possible. Her journey inspires every professional to choose their path boldly, embrace change with intention, and build a life defined by purpose, integrity, and resilience.