Leadership Shaped by Technology, Purpose, and Lifelong Learning

Liu XinXin reflects on a career defined by digital innovation and a deep belief that technology can transform service. After 12 years in the telecom industry, she joined H World with the conviction, instilled by Chairman Ji Qi, that technology could create the next generation of hotels. Over the past decade, she has built her leadership around driving business value, improving efficiency, and strengthening the company’s digital capabilities. She shares that the hotel industry has brought friendships, inspiration, and a sense of purpose strong enough that she hopes to remain in the industry for the rest of her career.

Liu credits her MBA and MIT joint program for shaping her into a professional manager. The experience taught her foundational management skills, cross-functional business knowledge, and an international perspective that now guides her work across global markets. She explains that her success in technology came from focusing on business value rather than technical complexity, leading with passion and teamwork, and embracing a leadership style that is warm, kind, and firm. She also discusses navigating setbacks, redefining relationships after promotions, and staying positive through challenges.

Notable Quotes/Highlights

• Technology must prove business value.
• Teamwork and positivity drive results.
• “Soft, kind, but very firm” defines her leadership style.
• Professional skills and continuous learning are essential for women.
• Passion and self-driven motivation sustain long-term success.

Closing Reflection

‍Liu’s journey demonstrates how purpose, positivity, and dedication to learning can empower leaders to break barriers and inspire others. Her story reminds professionals, especially women, to stay curious, stay driven, and lead with both strength and kindness.