Purpose, Kindness, and Leadership Built Through Public Service

Susie Grynol’s journey, from parliamentary page to President & CEO of the Hotel Association of Canada and currently Regional VP at Marriott Canada, reveals a leader shaped by purpose, kindness, and an unwavering commitment to public service. She shares how her early years on Parliament Hill sparked a fascination with democracy, policy, and the intersection between government and industry. Those experiences guided her into association leadership, where she rose rapidly by working hard, trusting her instincts, setting clear goals, and embracing opportunities to learn.

Susie reflects on the mentors who shaped her confidence, especially the early boss who asked about her 5-, 10-, and 15-year plan, helping her intentionally chart a path to the CEO seat. She describes how authentic relationship-building, deep curiosity, and seeing people as human first became the cornerstone of her leadership. During COVID, she mobilized a fragmented tourism sector, built a coalition of more than 200 organizations, and helped secure $23 billion in government support, an extraordinary example of unity, clarity, and strategic influence.

Her reflections emphasize preparation, practice, connection, and leading with gratitude, while balancing the demands of motherhood, advocacy, and national leadership.

Notable Quotes/Highlights

• "Be kind, be a positive force in the spheres within which you operate."
• "Work hard, give it your all, show up, get things done."
• "Trust your gut."
• "You go further together."
• "If you don’t know where you’re going, you won’t know whether you got there."

Closing Reflection

Susie Grynol’s story reminds us that courage, collaboration, and intentionality shape extraordinary leaders. Her journey inspires every professional to seek purpose, build deep relationships, and move forward with kindness and clarity, one meaningful choice at a time.