Leading with Resilience, Courage, and People-First Values

Stephanie Linnartz shares lessons shaped by leading through crisis, navigating personal growth, and staying grounded in Marriott’s people‑first culture. She describes how some of her most challenging periods including 9/11, the Financial Crisis, and the Pandemic reinforced the belief that progress requires grit, determination, and unwavering focus on associates, guests, and owners. She emphasizes that caring for people, communicating clearly, and keeping stakeholders “front and center” guided every major decision.

She also reflects on the personal habits and mindset shifts that shaped her leadership journey. Stephanie explains how risk‑taking, advocating for yourself, and embracing opportunities even when you don’t meet every requirement enabled her to grow. She highlights the importance of mentoring, diverse teams, and leading with authenticity, balancing toughness with empathy. She encourages giving yourself grace, learning from failure, and remembering that long‑term success is built on resilience, courage, and genuine care for others.

Notable Quotes/Highlights

• “If there's 10 things needed, and I've got four, I'm going to go for it, and I'll figure the other six out.”
• “No one's going to stand up for you better than you.”
• “This too shall pass.”
• “You have to be your authentic self.”
• “What gets measured gets done.”

Closing Reflection

Stephanie’s insights remind us that purpose‑driven leadership begins with authenticity, courage, and compassion. Her experience encourages us to embrace risk, nurture relationships, and stay committed to growth, even through uncertainty. Leading with heart, clarity, and resilience creates impact that lasts far beyond any single role or moment.