Leadership Rooted in Service, Insight, and Global Perspective

Andrea Belfanti reflects on a life shaped by international experiences, a deep appreciation for hospitality, and the people who helped widen her perspective. She describes discovering hospitality in college, being “hooked” immediately, and learning early in life that “travel changes everything,” which cemented her desire to build a career focused on people, culture, and service. Andrea explains that joining ISHC introduced her to leaders across the industry, saying she felt “fortunate to learn from brilliant minds” whose example shaped her development. She also discusses navigating setbacks, including being laid off during the Great Recession, and how rebuilding taught her to reset priorities, maintain perspective, and not define her worth solely by her job.

She shares how leading ISHC requires balancing strategy with relationship-building and emphasizes listening deeply, giving people space to contribute, and being intentional about fostering connection. Andrea also speaks about staying flexible and navigating fast-changing environments, noting the importance of remaining calm, creating plans, and not reacting impulsively. She highlights the power of honest support systems and credits the people who offer kindness and accountability. For Andrea, leadership is grounded in preparation, integrity, and the courage to keep learning - especially when the work is uncomfortable or unfamiliar.

Notable Quotes/Highlights

• “You made the best decision you could with the information you had at the time.”
• “Begin with the end in mind… but what’s the worst case, and how can we prepare for that?”
• “Change doesn’t happen with good intentions - you’ve got to do the work.”
• “You need people who are honest and kind - people who will hold you accountable.”
• “There’s more than one path to success and happiness.”

Closing Reflection

Andrea’s journey shows how global perspective, humility, and a willingness to evolve strengthen leadership. Her story encourages us to embrace learning, stay flexible in the face of change, seek truth-tellers who challenge and support us, and lead with integrity grounded in service and humanity.

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