Leadership Through Curiosity, Courage, and Continuous Growth

Heather Balsley describes how taking risks, like asking for her first role at IHG, and embracing unfamiliar challenges shaped her growth. She shares that stepping into roles where others had deeper expertise pushed her to lead differently, listen more intently, and collaborate with greater intention.

Her story highlights the power of curiosity, disciplined problem‑solving, and building relationships that enable long‑term transformation. She reflects on how mentors, structured thinking, and taking time to recharge have helped her stay engaged and effective throughout her journey.

Notable Quotes/Highlights

• “One of my leaders really pushed me to ask someone at IHG for a job.”
• “The minute you're comfortable, it's time. It's time to start thinking about doing something different.”
• “I've learned to listen more than I talk... really listening to understand and reflect.”
• “Focus on the 80:20.  What are the 3 to 4 things that are going to make the biggest difference?”
• “The goal is not to be liked by everyone. It's to be respected.”

Closing Reflection

Heather’s reflections remind us that growth comes from embracing discomfort, listening deeply, and staying curious. Her journey reinforces the value of trusted mentors and thoughtful risk‑taking. By knowing our strengths and pursuing meaningful challenges, we can create lasting impact.

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