Authenticity, Courage, and Leadership Built Through Service

Lovell Caserio’s journey, from an unexpected start as a hotel secretary to SVP of Commercial Strategies at PM Hotel Group, reveals a leader shaped by humility, grit, and a fierce commitment to being her authentic self. She shares how hospitality “found her,” quickly discovering a natural talent for sales, service, and leading through influence. Lovell’s career accelerated because she embraced what she didn’t know, asked questions, and welcomed mentors who pushed her toward excellence. Her decade-long detour running her father’s ministry further strengthened her confidence, resilience, and ability to lead through crisis, skills that later fueled her commercial success.

Lovell speaks candidly about confidence, adversity, and the responsibility leaders carry to empower their teams. She credits champions like Teresa Kazerman and Dave McCaslin, whose belief in her shaped her trajectory and modeled the importance of accessibility and honest feedback. Her philosophy, rooted in authenticity, humility, and valuing people, guides how she leads diverse experts and builds cohesive teams driven by trust, not ego.

Her reflections encourage professionals to own their story, build a personal board of directors, and pause before reacting, choosing intention over impulse as they grow into courageous, grounded leaders.

Notable Quotes/Highlights

• "Hospitality found me, and I found something that loved me back."
• "Admit what you don’t know, and people will help you."
• "I’m not the smartest person at the table, my team is."
• "Be your authentic you."
• "Don’t ever burn a bridge, you may meet them again on the way up."

Closing Reflection

Lovell Caserio’s story reminds us that authenticity, courage, and humility are the foundations of powerful leadership. Her journey inspires every professional to embrace growth, invest in relationships, and define their work with purpose and integrity.