Service, Trust, and a Leadership Path Rooted in Humility

Terri Haack reflects on a career grounded in the values she learned early in life, recalling that “my parents taught me the value of hard work.” She shares how entering hospitality shaped her belief that “this industry is all about people,” emphasizing that genuine service comes from humility, preparation, and showing respect in every interaction. Terri describes learning to lead by example, explaining that “I never ask someone to do something I wouldn’t do,” a principle that shaped her approach to teamwork and accountability.

Listening, she says, is essential to leadership. Terri notes that “you have to earn trust every day,” highlighting the importance of being present, supporting teams, and ensuring that guests and employees feel valued. Community involvement and giving back have also been central to her work, reinforcing her belief that hospitality extends beyond the property and into the lives of those the industry serves. She credits mentors, colleagues, and the broader hospitality community for inspiring her to grow, adapt, and lead with purpose.

‍Notable Quotes/Highlights

• “My parents taught me the value of hard work.”
• “This industry is all about people.”
• “You have to earn trust every day.”
• “I never ask someone to do something I wouldn’t do.”
• “We are here to serve.”

‍Closing Reflection

Terri’s journey illustrates how humility, service, and trust create lasting impact. Her story encourages leading with integrity, lifting others, and showing up with purpose in every moment.