Growth, Grit, and a Career Built on Listening and Saying Yes

Sarah Dinger describes a hospitality career shaped by curiosity, hard work, and the willingness to take on new challenges. She recalls that she “fell in love with hotels” early on, discovering a passion for operations that allowed her to understand every part of the business. Sarah credits mentors who encouraged her growth, offering opportunities before she felt fully ready. She learned that confidence develops through action, noting that “every opportunity has taught me something,” and that leadership requires trusting yourself even when you’re learning in real time.

Listening, she emphasizes, is at the heart of effective leadership. Sarah explains that “listening is the most important skill,” especially when supporting franchisees whose businesses and livelihoods depend on strong partnerships. She encourages embracing discomfort, sharing that “you have to be willing to be uncomfortable” to grow. Her approach centers on presence, empathy, and consistency, showing up for teams, owners, and guests with intention and integrity.

‍Notable Quotes/Highlights

• “I fell in love with hotels.”
• “Say yes even if you’re not sure yet.”
• “Listening is the most important skill.”
• “You have to be willing to be uncomfortable.”
• “Every opportunity has taught me something.”

‍Closing Reflection

Sarah’s journey shows how growth comes from saying yes, listening deeply, and stepping into discomfort with confidence. Her story encourages trusting your path, lifting others, and leading with heart and humility.