Humanity, Optimism, and Leadership Built Through Connection

Dave Hilfman’s career, from a college campus sales rep to senior vice president at United Airlines and executive director of GBTA(Retired), unfolds through gratitude, humor, and genuine care for people. Raised in Iowa, he credits his parents for modeling the importance of listening, showing interest, and treating every interaction with sincerity. His early mentors at Eastern and Continental shaped his discipline, attention to detail, and belief that feedback is a gift. Dave shares how these leaders built his confidence, guided his growth, and taught him to focus on relationships first.

He speaks openly about the power of human connection, noting that people buy from those they trust, and trust begins with listening and acknowledging others. Dave’s leadership at United centered on transparency, empathy, and creating an environment where people felt valued, even during mergers and periods of disruption. His reflections on allyship highlight his longstanding commitment to supporting women leaders and elevating voices across the industry.

Dave’s personal story, including the profound loss of his late wife Tracy, anchors his optimism. Her encouragement shaped his outlook, inspiring him to live with gratitude, positivity, and purpose every day.

Notable Quotes/Highlights

• "I got a career that I absolutely loved."
• "The first thing other people want to know is that you actually might care."
• "Listening and acknowledging are the start of every relationship."
• "People still make decisions, humans make things happen."
• "I decided every day I was going to find a way to be happy to be on the planet."

Closing Reflection

Dave Hilfman’s story reminds us that leadership is ultimately human. His message encourages every professional to listen deeply, lead with optimism, invest in relationships, and show up with gratitude in every season of life.