Global Mindset, Humanity, and Leadership Built Through Lifelong Learning

Michelle Woodley’s journey, from a hospitality‑rooted childhood to President of Preferred Travel Group, reveals a leader shaped by curiosity, humility, and a deep passion for service. She shares how early family influences, a pivot from food and beverage to systems, and the courage to take unexpected roles opened doors she never imagined. Her years at Swissotel, traveling globally to train teams, expanded her cultural intelligence and taught her to appreciate differing motivations, customs, and perspectives.

Michelle reflects on career champions who believed in her talent before she saw it in herself - leaders who promoted her, trusted her to build new disciplines, and modeled resilience. She emphasizes preparation, listening, and managing expectations as essential to serving sophisticated owners, investors, and independent hoteliers worldwide. She also highlights the power of inclusive leadership, creating space for quieter voices, honoring regional customs, and adapting communication to meet people where they are.

Her volunteerism through HSMAI and industry associations deepened her leadership, expanded her network, and reinforced her belief that service to others fuels industry strength. Michelle’s reflections encourage emerging leaders to stay curious, embrace global perspective, and lead with humanity.

Notable Quotes/Highlights

• "Hire for talent and train for skill."
• "Not everybody is alike, and that’s the beauty of global hospitality."
• "We must manage expectations and never overpromise."
• "When I stop learning, that’s when I know it’s time to move on."
• "Do what you love and love what you do."

Closing Reflection

Michelle Woodley’s story reminds us that leadership grounded in curiosity, preparation, and compassion creates lasting impact. Her message inspires every professional to embrace global learning, honor relationships, and shape their path with purpose.