A Journey Defined by Connection, Courage, and Finding One’s Voice

Nancy Mendelson describes her career as instinctive rather than intentional, explaining that leadership emerged as she “opened doors for myself and opened doors for other people.” She recalls pivotal moments shaped by early experiences in hotels, including living in one as a child and discovering that hotels were “a safe place and an interesting place.” Her path moved through media and broadcasting before she became fascinated by the business of hotels while producing videos around the world. She reflects on learning from international work, emphasizing listening, paying attention, and recognizing that “you are a guest in another culture.” She explains that connection has been the through line of her life, rooted in seeking understanding, commonality, and presence with others.

She discusses building Hertelier, the importance of storytelling, and the willingness of women to be vulnerable and share what they want to overcome or learn. Nancy speaks openly about self-doubt, mental health, and the role of therapy in helping her understand who she is rather than who others expected her to be. She describes the strength found in asking for help, remaining a work in progress, and wanting to “pay it forward” by helping others grow. She reflects on support systems, her personal board of directors, and the people, past and present, who continue to guide her.

Notable Quotes/Highlights

• “I have potential and I feel like I still need to live up to it.”
• “Listening… you can hear and get a sense of what’s going on.”
• “Connection… is the through line to my life.”
• “I’m a work in progress.”
• “Trust your gut, trust your intuition, trust your instincts.”

Closing Reflection

Nancy’s reflections emphasize how connection shapes understanding, confidence, and growth. She shows that listening deeply opens doors to learning and belonging. She encourages embracing vulnerability, seeking support, and trusting one’s instincts. She reminds others that each stage of life brings new opportunities to redefine purpose. Her journey affirms that we are all works in progress, and that connection helps carry us forward.