Curiosity, Service, and Leadership Built Through Intentional Thinking

Ryan Mann’s journey, from Montreal to Los Angeles, from brand research to partner at McKinsey, reflects a career built through curiosity, courage, and disciplined thinking. He shares how early consulting experiences across industries sharpened his appetite for complexity until hospitality "spoke the right language," revealing an industry defined by humanity, urgency, and smart, kind people. Ryan describes the pivotal project that cemented his path: partnering with an iconic hotel chain on a digital transformation that ignited his passion for travel.

His reflections on COVID reveal profound resilience, leading McKinsey’s travel response, publishing insights, and hosting weekly webinars that reached hundreds of organizations seeking clarity in chaos. The experience taught him the power of service, global collaboration, and stepping toward the fire when others hesitate. He also shares lessons on leadership in consulting: influencing without authority, asking sharper questions, and framing problems through structured, MECE-based thinking.

Ryan speaks candidly about time management, work–life harmony, raising his young son, and the discipline of staying relentlessly informed to deliver meaningful insight on stage. His guidance emphasizes curiosity, synthesis, strategic questioning, and embracing non-linear career growth.

Notable Quotes/Highlights

• "Hotels play such an important role in our lives."
• "In a crisis, run toward the fire."
• "Feedback is a gift."
• "Asking better questions leads to better answers."
• "Throw away the map, focus on what you want to learn."

Closing Reflection

Ryan Mann’s story reminds us that leadership grounded in curiosity, courage, and disciplined thinking creates lasting impact. His message encourages every professional to ask deeper questions, embrace continuous learning, and grow through service to others.